Why this role matters
Our value shows up when customers change how they operate. This role sits at the intersection of product, delivery and customer outcomes.
What you will own
- Translate customer workflows into clear product requirements and priorities.
- Own pilot scoping, execution and outcome tracking with customers.
- Support customer adoption, enablement and expansion.
- Improve delivery quality through structured feedback into product and engineering.
- Deliver measurable operating outcomes for each active account.
Expected outcomes in the first 90 days
- Own at least one pilot end to end with a defined outcome and metric.
- Deliver a structured customer feedback loop into product and engineering.
- Establish an account health view for every active customer.
Experience and capabilities required
- Strong customer-facing experience in B2B software, ideally product or customer success.
- Comfortable translating operational workflows into product requirements.
- Excellent written and verbal communication.
Helpful additional experience
- Prior exposure to mortgage, title, insurance or regulated operations.
- Experience running pilots or structured evaluations.
Work model and location
In-office · Bangalore · Full-time
Hiring process
- Application review against the outcomes required for the role.
- Initial conversation on experience, interests and understanding.
- Role-relevant discussion, case or technical assessment.
- Final discussion on responsibilities, working model and expectations.