BPO Review Ops Scaled 3x Without Hiring
Client Type: National valuation and analytics firm
Challenge:
Broker Price Opinion (BPO) and AVM audit volumes surged due to new client wins. Internal teams couldn’t scale fast enough, putting SLA contracts at risk.
Solution:
Scalable review model combining trained offshore analysts with valuation QC protocols. Reviewers were trained to perform comp scoring, narrative consistency checks, and compliance audits based on client-specific rules. Workflow tools were used to assign, track, and escalate reviews in near real-time.
Workflows Included:
- Review of subject/comparable property data and price justifications
- Red-flag detection (e.g., missing photos, AVM mismatches)
- Compliance scoring aligned to GSE or investor audit criteria
- SLA dashboard tracking for audit volume and accuracy
Outcomes:
- 3x increase in BPO review throughput within 30 days
- $400K+ in projected annual savings vs. U.S. hiring
- Maintained 97.8% review compliance accuracy
- Enabled retention of a high-volume SLA-based client contract