Title Search Turnaround Cut by 40%
Client Type: Regional title underwriter using ResWare
Challenge:
Backlogs in high-volume states were delaying title commitments and driving up fulfillment costs. Recruiting trained abstractors was increasingly difficult, especially in rural and high-demand counties.
Solution:
State-specific support model combining offshore title search teams with automation-assisted pre-search. Public record researchers trained in state-by-state workflows handled manual search and data abstraction, while an AI tool filtered out low-risk orders for auto-clearance. ResWare integration ensured seamless routing, status updates, and QC checkpoints.
Workflows Included:
- Deed, lien, judgment, and tax searches from county and online sources
- Title history analysis across required lookback periods
- Pre-search filtering to auto-clear simple refinance orders
- QC review before agent or attorney sign-off
Outcomes:
- 40% reduction in search turnaround across 12 counties
- 35% decrease in per-order fulfillment costs
- 22% of total volume auto-cleared via pre-search automation
- SLA adherence increased to 98.7%