Post-Close QC Cycle Time Reduced by Over 55%
Client Type: Multi-state mortgage lender using Encompass
Challenge:
Slow post-close QC timelines (28+ days) were creating audit backlogs and delaying investor delivery. Internal teams struggled with staffing variability, document misclassification, and error-prone stacking.
Solution:
Hybrid model combining AI-powered document recognition with a specialized offshore QC team. The AI engine auto-identified and categorized over 100 document types, while the offshore team handled trailing doc validation, stacking, and condition clearing. All tasks were executed via secure access within Encompass, enabling real-time status updates and exception handling.
Workflows Included:
- Document classification and stacking logic aligned with investor guidelines
- Cross-checking loan package data with LOS records
- Trailing document issue resolution and repurchase risk mitigation
- Daily coordination with post-close team leads
Outcomes:
- QC cycle time reduced by 55% (from 28 to 12 days)
- 52% lower QC processing cost
- Maintained 99.3% audit accuracy rate
- Scalable support for seasonal volume spikes