Job Overview
As a Customer Success Director at Logikality, you will be the face of the company to our customers, ensuring their satisfaction and success. Your role is crucial in building lasting relationships with customers, understanding their needs, and ensuring they get the maximum value from our services.
Key Responsibilities
- Onboard new customers and assist them in understanding and utilizing the platform effectively.
- Provide ongoing support to customers, addressing their queries and resolving issues promptly.
- Act as a liaison between customers and the technical team for product feedback and enhancements.
- Develop customer relationship management strategies to enhance customer satisfaction and retention.
- Create and maintain documentation for customer support, including FAQs and instructional guides.
- Conduct regular check-ins with customers to gather feedback and identify upsell or cross-sell opportunities.
Qualifications
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Experience in customer service or customer success roles, preferably in a tech or SaaS environment.
- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and customer-focused mindset.
- Proficient in CRM software and customer support tools.
- Ability to work independently and manage multiple accounts.
Job Category: Communications Director
Job Type: Full Time